shortcut issues

WIRELESS ISSUES

NO WIRELESS NETWORK FOUND IN RANGE OF THIS COMPUTER, MAKE SURE THE WIRELESS SWITCH IS TURNED ON (Windows XP)

• Turn on the wireless switch in the laptop

WINDOWS CAN NOT FIND ANY ADDITIONAL WIRELESS NETWORK (Windows Vista & 7)

• Turn on the wireless switch in the laptop

WINDOWS CAN NOT CONFIGURE THE WIRELESS CONNECTION (WindowsXP)

Start Wireless Zero Configuration (WZC)

STEPS:

• Start -> 
  Run -> 
  services.msc ->
  OK -> 
  Double click on Wireless Zero Configuration (3rd option from the bottom) -> 
  Set STARTUP TYPE to AUTOMATIC and SERVICE STATUS to STARTED -> 
  OK
  
  (and then follow the step listed below to)
  
  
• Start ->
  
  Control Panel -> 
  
  Network & Internet -> 
  
  Network Connections ->
  
  Right click on Wireless Network Connection -> 
  
  Properties -> 
  
  Wireless Network tab   -> 
  
  Check “Use windows to configure the wireless network settings” ->
  OK

Disable the built-in wireless utility (Dell utility / IntelPRO Set Utility / HP Broadcom Utility)

Else use the built-in wireless utility to connect to wireless network

VALIDATING IDENTITY  / WINDOWS WAS UNABLE TO FIND A CERTIFICATE TO LOG YOU ON TO THIS NETWORK (Windows XP)

Disable Wi-Fi Protected Setup (WPS) in the Router (or) Change security to WPA (TKIP) from WEP (or) Uncheck ‘IEEE 802.1x Authentication’

STEPS:

• CLICK Start -> 
  GO TO Control Panel -> 
  THEN CLICK Network & Internet -> 
  CLICK ON Network Connections -> 
  Right click on Wireless Network Connection -> 
  CLICK Properties -> 
  CLICK THE Wireless Network tab (on top) ->
  Highlight your SSID in Preferred Network (towards half way of the page) -> 
  Properties -> 
  Authentication tab (2nd tab on top) -> 
  Uncheck IEEE 802.1x… -> 
  Association tab ->
  Uncheck This key is provided for me automatically (bottom left corner)-> 
  Network Authentication : OPEN, Data Encryption: WEP -> 
  enter security key in Network key & Confirm Network Key field -> 
  Ok ->
  Ok.

ADDITIONAL LOGON INFORMATION REQUIRED (Windows Vista& 7)

Disable Wi-Fi Protected Setup (WPS) in the Router (or) Change security to WPA (TKIP) from WEP (or) Add the wireless network manually

STEPS:

• Start ->Control Panel -> Network & Internet -> Network Sharing Center -> Manage Wireless Network-> Add (Green + sign, on top right) -> Manually Create a Network Profile -> enter Network Name -> Select appropriate Security type -> Select appropriate Encryption type -> enter security key in Security Key/Passphrase filed -> click Next -> click Connect to… -> You are now Connected.

ABLE TO SEE THE SSID BUT NOT ASKING FOR THE SECURITY KEY

Remove the preferred network and connect to wireless network again

SETTINGS SAVED ON THE COMPUTER DO NOT MATCH THE SYSTEM REQUIREMENTS   (Windows Vista & 7)

Remove the preferred network and connect to wireless network again

WIRELESS ASSOCIATION FAILED DUE TO UNKNOWN REASON

• Changed the wireless mode to “802.11g only”
• Changed the wireless settings
• Change wireless channel to 1 / 6 / 11
• Create new SSID
• Changed security: If WPA change to WEP / If WEP change to Disable
• Disable Wi-Fi Protected Setup

• Restart the router (In Web Interface Utilities -> Restart Router) Update the router’s Firmware

LIMITED OR NO CONNECTIVITY

• Check the Wireless Security Key in Web Interface of the Router
• Remove the preferred networks (Router’s SSID) and connect again with the Correct Security Key
• Disabled Firewall and Internet Security (3rd Party Firewall) in the computer

SSID SHOWS AUTOMATIC (Windows XP)

• Customer will be using WPA wireless security and his computer is not compatible with the same.
• Changed the security to WEP (64bit / 128bit)
• Add the Network manually

ABLE TO SEE THE SSID BUT UNABLE TO CONNECT WITH THE CORRECT KEY

• Remove preferred networks, Scan and Connect again
• Check the wireless security key
• Change the wireless settings (SSID, Wireless Channel & Security)
• Try with Unsecured wireless network
• Update the router’s firmware

ABLE TO SEE THE SSID BUT WHILE CONNECTING IT IS NOT ASKING FOR NETWORK KEY

Removed preferred networks, Scan and Connect again

• In Win XP: Highlight SSID in Preferred Network Column -> Properties -> Uncheck “This key is provided for me automatically” and Enter the Security Key in Network & Confirm Network Key

CONNECTED TO WIRELESS NETWORK but GETTING 169.254.X.X.

• Check the security key
• Check for MAC Address Filtering in router
• Assign static IP Address in the computer
• Update the firmware in the router

UNABLE TO SEE CUSTOMER’s SSID BUT ABLE TO SEE OTHER SSID

Check whether the laptop is within the range of the router

ROUTER:

• Check whether BROADCAST SSID is Enabled/Checked
• WIRELESS MODE should not OFF
• Changed wireless channel and SSID

COMPUTER:

• Remove preferred networks
• Disabled and Enable WLAN

WHILE TRYING TO CONNECT TO WIRELESS NETWORK IT IS ASKING FOR ROUTER’s PIN NUMBER

• Disabled Wi-Fi Protected Setup in Web Interface Else
• Click on “I don't want configure this network now; I just want to connect to”.Else
• Click on “I want to enter the network security key”

WHILE TRYING TO CONNECT TO WIRELESS NETWORK IT IS ASKING TO "PRESS THE CONFIGURATION BUTTON IN THE ROUTER"

• Click on “I can't find the configuration button, I want to enter the network key or passphrase instead”              (Or)
• Disabled WPS Hardwired Button in the Web Interface

WIRELESS INTERMITTENT CONNECTION

• Check for interfering devices i.e. Cordless Phone / Microwave Oven/ Bluetooth Devices
• Check the wireless settings {Wireless Channel: 1 / 6 / 11, Protected Mode: On}
• Try with different wireless computer
• Update the firmware
• Restore the router to factory defaults
• Reconfigure the router
• Hard reset for 10seconds and power cycle the router

Navigations in MAC OS

HOW TO CHECK IP ADDRESS:

Mac 10 – 2:

• Apple Icon  à System Preference  à Network  à Change  Configure to  Built-in Ethernet  à Click on  TCP/IP tab à you will find IP Address, Subnet Mask, Router (Default Gateway)

Mac 10.3 – 4:

• Apple Icon  à System Preference  à Network (Under Internet & Wireless)  à Highlight  Built-in Ethernet  / Airport à Click on Configure à Click on  TCP/IP tab à you will find IP Address, Subnet Mask, Router (Default Gateway)

Mac 10.5 - 6:

• Apple Icon  à System Preference  à Network (Under Internet & Wireless)  à Highlight  Ethernet  / Airport à On Right side after highlighting Ethernet / Airport, You will see IP Address Apple Icon  à System Preference  à Network (Under Internet & Wireless)  à Highlight  Ethernet  / Airport à Click on  Advance à Click on TCP/IP tab à you will find IP Address, Subnet Mask, Router (Default Gateway)

HOW TO ASSIGN STATIC IP ADDRESS:

Mac 10 – 2:

• Apple Icon  à System Preference  à Network  à Change  Configure to Built-in Ethernet à Click on TCP/IP tab à Change Configure to MANUAL from Using DHCP  à Enter IP Address, Subnet Mask, Router (Default Gateway) à Save

Mac 10.3 – 4:

• Apple Icon  à System Preference  à Network (Under Internet & Wireless)  à Highlight  Built-in Ethernet  / Airport à Click on Configure à Click on  TCP/IP tab à Change  Configure IPv4 to MANUAL from Using DHCP  à Enter IP Address, Subnet Mask, Router (Default Gateway) à Apply Now

Mac 10.5 - 6:

• Apple Icon  à System Preference  à Network (Under Internet & Wireless)  à Highlight  Ethernet  / Airport à Click on Advance à Click on TCP/IP tab à Change Configure IPv4 to MANUAL from Using DHCP  à Enter IP Address, Subnet Mask, Router (Default Gateway) à Apply Now

*Note:  Mac 8, 9, 10, 10.1, 10.2 & 10.3 do not have built in Wireless Adapter (Airport)

HOW TO SCAN & CONNECT WIRELESS NETWORK:

Mac 10.4 – 6:

• Click on Airport Icon on top right  à Click on your network  à If Secured, enter the Security Key and click on JOIN

Note: Once you are connected to wireless network you will see tick mark on left side on your SSID

HOW TO REMOVE PREFERRED NETWORK:

Mac 10.4:

• Apple Icon  à System Preference  à Network (Under Internet & Wireless)  à Highlight  Airport à Click on  Configure à Highlight SSID (under preferred network)  àclick “−” MINUS SIGN  à OK APPLY

Mac 10.5 – 6:

• Apple Icon  à System Preference  à Network (Under Internet & Wireless)  à Highlight  Airport à Click on  ADVANCE à Highlight SSID (under preferred network)  à click “−” MINUS SIGN  à OK APPLY

HOW TO ADD THE NETWORK MANUALLY:

Mac 10.4:

• Click on  Airport Icon on top right  à Click on  Other à Enter Network Name, Select appropriate  Wireless Security à Type Security Key in Password field à OK

Mac 10.5 – 6:

• Click on Airport Icon on top right à Click on Join Other Network à Enter  Network Name, Select appropriate  Security à Type Security Key in Password field à Join

HOW TO PING:

Mac 10.2 – 6:

• Go  à Utilities  à Network Utilities  à Click on PING tab à Selected SEND ONLY 10 PINGS (Left side) à Click on PING (Right side)

Note:  If you do not see  GO, you have to quit whatever application is beside Apple icon in the menu bar. To Quit; Click on that option and click on Exit (For example: Click on Safari and Click Quit Safari)

HOW TO REDUCE LINK SPEED:

Mac 10.3 – 4:

• Apple Icon  à System Preference  à Network (Under Internet & Wireless)  à Highlight  Built-in Ethernet  à Click on  Configure à Click on Ethernet tab à change Configure to Manually, Speed to 10baseT and Duplex to Half à click on Apply Now

Mac 10.5 - 6:

• Apple Icon  à System Preference  à Network (Under Internet & Wireless)  à Highlight  Ethernet  à Click on  Advance à Click on  Ethernet tab à change  Configure to  Manually,  Speed to 10baseT and Duplex to Half à click on Apply Now

HOW TO DISABLE FIREWALL:

Mac 10.2 – 6:

• Apple Icon à System Preference à Security (Under Personal) à Click on FIREWALL tab à Click on STOP

Navigations in Windows OS

HOW TO CHECK IP ADDRESS:

Windows 95, 98 & ME:

• Start  à Run  à Command  à winipcfig  à Select the adapter à you will find the IP Address under Ethernet Adapter Local Area Connection

Windows 2000:

• Start à Run à command à ipconfig à you will find the IP Address under Ethernet Adapter Local Area Connection

Windows XP:

• Start à Run à cmd à ipconfig à you will find the IP Address under Ethernet Adapter Local Area Connection
• Start à Control Panel à Network & Internet à Network Connection à Right click on Local Area Connection  à Click on Status  à Click Support Tab à you will find the IP Address here

Windows Vista:

• Start à Start Search à cmd à ipconfig à you will find the IP Address under Ethernet Adapter Local Area Connection
• Start à Control Panel à Network & Internet à Network & Sharing Center à Manage Network Connection à Right click on Local Area Connection à Click on Status à click on Details à you will find IPv4 IP Address here

Windows Seven:

• Start à Search Programs and Files à cmd à ipconfig à you will find the IP Address under Ethernet Adapter Local Area Connection
• Start à Control Panel à Network & Internet à Network & Sharing Center  à Change Adapter Settings  à Right click on Local Area Connection à Click on Status à click on Details à you will find IPv4 IP Address here

HOW TO ASSIGN STATIC IP ADDRESS & DNS ADDRESS:

Windows 95, 98 & ME:

• Start  à Settings  à Control Panel  à Right click on Network  à Highlight TCP/IP -> Fast Ethernet Adapter  à click on Properties à click on IP Address Tab  à select Specify IP Address  à enter the IP Address and Subnet Mask  à click on Gateway tab  à enter the Default Gateway in New Gateway  à click on Add  à click on DNS Configuration à select Enable DNS à enter the DNS Address in DNS Server Search Order à OK à OK

Windows 2000:

• Start à Settings à Control Panel à Network and Dial Up Connection à right click on Local Area Connection  à click on Properties  à highlight Internet Protocol (TCP/IP) à click on Properties à select Use the Following IP Address (under General tab)  à enter the IP Address, Subnet Mask, Default Gateway, Preferred DNS Server & Alternate DNS Server à OK à OK

Windows XP:

• Start à Control Panel à Network & Internet à Network Connection à right click on Local Area Connection / Wireless Network Connection  à click on Properties  à highlight Internet Protocol (TCP/IP)  à click on Properties  à select Use the Following IP Address (under General tab) à enter the IP Address, Subnet Mask, Default Gateway, Preferred DNS Server & Alternate DNS Server à OK à click on Close in bottom right corner

Windows Vista:

• Start à Control Panel à Network & Internet à Network & Sharing Center à Manage Network Connection à Right click on Local Area Connection / Wireless Network Connection à Click on Properties à highlight Internet Protocol Version 4 (TCP / IPv4)  à click on Properties à select Use the Following IP Address (under General tab)  à enter the IP Address, Subnet Mask, Default Gateway, Preferred DNS Server & Alternate DNS Server  à OK  à click on Close in bottom right corner

Windows Seven:

• Start à Control Panel à Network & Internet à Network & Sharing Center  à Change Adapter Settings  à Right click on Local Area Connection / Wireless Network Connection à Click on Properties à highlight Internet Protocol Version 4 (TCP / IPv4)  à click on Properties à select Use the Following IP Address (under General tab)  à enter the IP Address, Subnet Mask, Default Gateway, Preferred DNS Server & Alternate DNS Server  à OK  à click on Close in bottom right corner

HOW TO SCAN & CONNECT WIRELESS NETWORK:

Windows 95, 98, ME & 2000:

• These Operating Systems do not have built-in wireless utility. Youhave to use the Third Party Utility i.e. Belkin wireless utility / Netgear Utility / Linksys Utility

Windows XP:

• Start à Control Panel à Network & Internet à Network Connection à right click on Wireless Network Connection  à click on View Available Wireless Networks  à highlight the Network (SSID) and click on the Connect

If Unsecured Network à click on Connect Anyway

If Secured Network à enter the Security Key in Network Key

& Confirm Network Key Columns à click Connect

Start  à Connect To  à click on Wireless Network Connection  à

highlight the Network (SSID) and click on the Connect

If Unsecured Network à click on Connect Anyway

If Secured Network à enter the Security Key in Network Key

& Confirm Network Key Columns à click Connect

Windows Vista:

Start à Connect To à highlight the Network (SSID) and click on the

Connect

If Unsecured Network à click on Connect Anyway

If Secured Network à enter the Security Key in Network Key

à click Connect

Start à Control Panel à Network & Internet à Network & Sharing

Center  à Manage Network Connection (on left side panel)  à

Right click on Wireless Network Connection  à click on Connect

/ Disconnect  à highlight the Network (SSID) and click on the

Connect

If Unsecured Network à click on Connect Anyway

If Secured Network à enter the Security Key in Network Key

à click Connect

Start à Control Panel à Network & Internet à Network & Sharing

Center à Connect To a Network (on left side panel) à highlight the

Network (SSID) and click on the Connect

If Unsecured Network à click on Connect Anyway

If Secured Network à enter the Security Key in Network Key

à click Connect

Windows Seven:

Start à Control Panel à Network & Internet à Network & Sharing

Center à Change Adapter Settings (on left side panel) à Right click

on Wireless Network Connection à click on Connect / Disconnect

à highlight the Network (SSID) and click on the Connect

If Unsecured Network à click on Connect Anyway

If Secured Network à enter the Security Key in Network Key

à click Connect

Start à Control Panel à Network & Internet à Network & Sharing

Center à Connect to a Network (on Middle of the screen towards

bottom) à highlight the Network (SSID) and click on the Connect

If Unsecured Network à click on Connect Anyway

If Secured Network à enter the Security Key in Network Key

à click Connect

HOW TO REMOVE PREFERRED NETWORK:

Windows 95, 98, ME & 2000:

These Operating Systems do not have built-in wireless utility. You

have to use the Third Party Utility i.e. Belkin wireless utility / Netgear

Utility / Linksys Utility

Windows XP:

Start à Control Panel à Network & Internet à Network Connection

à right click on Wireless Network Connection à click on Properties

à click on Wireless Network tab (on top) à highlight the network

name under Preferred Network column (towards middle of the

screen) à click on Remove à OK

Windows Vista:

Start à Control Panel à Network & Internet à Network & Sharing

Center  à Manage Wireless Networks (on left side panel)  à

highlight the Network name (SSID) à click on Remove (on top left)

Start à Control Panel à Network & Internet à Network & Sharing

Center  à Manage Wireless Networks (on left side panel)  à right

click on the Network name (SSID) à click on Remove Network

Start à Connect To à click on Open Network & Sharing Center (on

bottom left)  à Manage Wireless Networks (on left side panel)

à right click on the Network name (SSID)  à click on Remove

Network

Windows Seven:

Start à Control Panel à Network & Internet à Network & Sharing

Center  à Manage Wireless Networks (on left side panel)  à

highlight the Network name (SSID) à click on Remove (on top left)

Start à Control Panel à Network & Internet à Network & Sharing

Center  à Manage Wireless Networks (on left side panel)  à right

click on the Network name (SSID) à click on Remove Network

HOW TO ADD THE NETWORK MANUALLY:

Windows 95, 98, ME & 2000:

These Operating Systems do not have built-in wireless utility. You

have to use the Third Party Utility i.e. Belkin wireless utility / Netgear

Utility / Linksys Utility

Windows XP:

Note: If you enable WEP security in router, Network Authentication: OPEN & Data

Start  à Control Panel  à Network & Internet  à Network

Connections  à Right click on Wireless Network Connection  à

Properties  à Wireless Network tab (on top)  à Click ADD under

Preferred Network field à Enter Network Name (SSID) à Uncheck

This key is provided for me automatically (bottom left corner)

à Network Authentication : OPEN/WPA/WPA-PSK , Data

Encryption: Disabled/WEP/TKIP/AES  à enter security key in

Network key & Confirm Network Key field à Ok à Ok

Encryption: WEP. For WPA security Data Encryption accordingly.

Windows Vista:

Start  à Control Panel  à Network & Internet  à Network Sharing

Center  à Manage Wireless Network  à Add (Green + sign, on top

right) à Manually Create a Network Profile à enter Network Name

à Select appropriate Security type (WEP/WPA/WPA-PSK )à Select

appropriate Encryption type (WEP/TKIP/AES )  à enter security

key in Security Key/Passphrase filed à click Next à click Connect

to… à You are now Connected

Windows Seven:

Start  à Control Panel  à Network & Internet  à Network Sharing

Center  à Manage Wireless Network  à Add (Green + sign, on top

right) à Manually Create a Network Profile à enter Network Name

à Select appropriate Security type (No Authentication/WPA/

WPA-PSK )à Select appropriate Encryption type (WEP/TKIP/AES

) à enter security key in Security Key/Passphrase filed à click Next

à click Connect to… à You are now Connected

HOW TO PING:

Windows 95, 98 & ME:

Start à Run à Command à ping google.com /192.168.2.1

Windows 2000 & XP:

Start à Run à cmd à ping google.com /192.168.2.1

Windows Vista:

Start à Start Search à cmd à ping google.com /192.168.2.1

Windows Seven:

Start  à Search Programs and Files  à cmd  à ping google.com /

192.168.2.1

HOW TO CONTINUOUS PING:

Windows 95, 98 & ME:

Start à Run à Command à ping google.com -t / ping 192.168.2.1 -t

Windows 2000 & XP:

Start à Run à cmd à ping google.com -t / ping 192.168.2.1 –t

Windows Vista:

Start à Start Search à cmd à ping google.com -t / ping 192.168.2.1

-t

Windows Seven:

Start  à Search Programs and Files  à cmd  à ping google.com -t /

ping 192.168.2.1 -t

and press “C”

Note: To stop continuous ping press and hold “Ctrl” key

HOW TO REDUCE LINK SPEED:

Windows 2000 & XP:

Start  à Control Panel  à Network & Internet  à Network

Connections  à Right click on Local area connection  à click on

Properties à click on Configure (on top right) à click on Advance

tab in the new window  à select Link Speed under Properties

column and 10mbps Half Duplex under Value  columnà Ok

Right click on My Computer  à Properties  à Hardware tab  à click

on Device Manager à right click on the Ethernet Adapter à click on

Properties à click on Configure (on top right) à click on Advance

tab in the new window  à select Link Speed under Properties

column and 10mbps Half Duplex under Value column à Ok

Windows Vista:

Start  à Control Panel  à Network & Internet  à Network Sharing

Center à Manage Network Connection à Right click on Local area

connection  à click on Properties  à click on configure (on top

right)  à click on Advance tab in the new window  à select Link

Speed/Speed & Duplex under Properties column and 10mbps Half

Duplex under Value column-> Ok

Windows Seven:

Start  à Control Panel  à Network & Internet  à Network Sharing

Center  à Change Adapter Settings  à Right click on Local area

connection à Properties à click on configure (on top right) à click

on Advance tab in the new window à select Link Speed/Speed &

Duplex under Properties column and 10mbps Half Duplex under

Value column-> Ok

HOW TO UNCHECK IEEE 802.1X… (VALIDATING IDENTITY /

WINDOWS COULD NOT FIND CERTIFICATE) ONLY WINDOWS

XP:

Start  à Control Panel  à Network & Internet  à Network

Connections  à Right click on Wireless Network Connection  à

Properties  à Wireless Network tab (on top)  à Highlight your

SSID in Preferred Network (towards half way of the page)  à

Properties à Authentication tab (2nd tab on top) à Uncheck IEEE

802.1x… à Association tab à Uncheck This key is provided for me

automatically (bottom left corner)  à Network Authentication :

OPEN, Data Encryption: WEP à enter security key in Network key

& Confirm Network Key field à Ok à Ok